{"offers":[{"careers_apply_url":"https://allshoretalent.recruitee.com/o/senior-genesys-cloud-cx-solution-architect/c/new","max_hours_per_week":null,"min_hours_per_week":null,"position":216,"highlight":null,"city":"Any","country_code":"CA","hybrid":false,"options_cover_letter":"optional","options_phone":"required","state_code":"ON","sharing_image":null,"country":"Canada","location_question_visible":false,"salary":{"max":null,"min":null,"period":null,"currency":null},"options_salutation":"off","locations_question_required":false,"department":"Condado","employment_type_code":"fulltime_permanent","sharing_title":"Senior Genesys Cloud CX Solution Architect","postal_code":null,"slug":"senior-genesys-cloud-cx-solution-architect","created_at":"2026-06-08 16:54:05 UTC","mailbox_email":"job.sm59s@allshoretalent.recruitee.com","options_cv":"required","title":"Senior Genesys Cloud CX Solution Architect","requirements":"<ul><li><p>7+ years in contact center / CCaaS solution architecture, with 4+ years hands-on Genesys Cloud (PureCloud) experience</p></li><li><p>Deep expertise across the Genesys Cloud platform: Architect (flows), routing, IVR, outbound dialer, reporting/analytics, WFM, QM, and omnichannel</p></li><li><p>Strong working knowledge of the Genesys Cloud Platform API, Analytics API, and Notification Service</p></li><li><p>Demonstrable fluency in the Genesys Cloud data model — conversations, sessions, segments — and how to extract and operationalize that data outside of native dashboards</p></li><li><p>Hands-on experience streaming Genesys Cloud data to external systems via AWS EventBridge, Lambda, S3, and/or data warehouse targets such as Redshift</p></li><li><p>Architectural experience with outbound dialer event structures and dial attempt data extraction</p></li><li><p>Strong understanding of SIP, telephony infrastructure, and cloud contact center fundamentals</p></li><li><p>Proven ability to lead client-facing technical conversations and align executive and non-technical stakeholders</p></li><li><p>Experience delivering Genesys Cloud solutions in Fortune 500 / enterprise-scale environments</p></li></ul><h3><strong>Preferred Skills &amp; Nice-to-Haves</strong></h3><ul><li><p>Genesys Cloud certifications (e.g., Genesys Cloud CX Professional, Genesys Cloud CX Architect, or equivalent)</p></li><li><p>Hands-on experience with Genesys Speech &amp; Text Analytics, Genesys WEM, or Genesys AI Experience</p></li><li><p>CRM integration experience with Salesforce, ServiceNow, or Microsoft Dynamics</p></li><li><p>Familiarity with integration middleware (MuleSoft, Boomi) and REST API design</p></li><li><p>Background in a professional services, consulting, or managed services environment</p></li><li><p>Prior experience supporting US-based enterprise clients in regulated industries (financial services, healthcare, telecom)</p></li></ul><p style=\"min-height: 1.7em;\"></p><h3 style=\"text-align:start;\"><strong>Timezone Expectations</strong></h3><p style=\"text-align:start;\">Candidates must be able to accommodate US business hours, in Mountain Standard Time (MST).</p>","cover_image":null,"category_code":"information_technology","careers_url":"https://allshoretalent.recruitee.com/o/senior-genesys-cloud-cx-solution-architect","sharing_description":"About UsCondado is a specialized technology staffing and professional services firm focused on delivering high-impact talent for complex CCaaS (Contact Center as a Service) and enterprise technology e","location":"Remote job","dynamic_fields":[],"max_hours":null,"description":"<h3><strong>About Us</strong></h3><p>Condado is a specialized technology staffing and professional services firm focused on delivering high-impact talent for complex CCaaS (Contact Center as a Service) and enterprise technology engagements. We connect elite engineers and architects with Fortune 100 organizations undergoing mission-critical platform implementations and digital transformation initiatives. Our team operates at the intersection of technology and business outcomes — placing professionals who don't just fill seats, but move the needle on customer experience strategy.</p><h3><strong>Role Overview</strong></h3><p>We are seeking a Senior Genesys Cloud CX Solution Architect to lead the design and delivery of a high-impact Genesys Cloud CX implementation for an enterprise client. In this role, you will serve as the technical authority on the Genesys Cloud platform — owning the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations. You will translate complex business and operational requirements into scalable, resilient contact center architectures that drive measurable CX outcomes.</p><p>This is a senior, client-facing role suited for a seasoned Genesys Cloud professional with deep architectural fluency, hands-on platform expertise, and the executive presence to lead technical conversations with enterprise stakeholders.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Architect end-to-end Genesys Cloud CX solutions spanning inbound routing, IVR, outbound dialer, reporting/analytics, and integrations</p></li><li><p>Lead solution design sessions with client stakeholders, translating business requirements into platform-level architecture decisions</p></li><li><p>Design and oversee data extraction strategies leveraging the Genesys Cloud Analytics API, Platform API, conversation detail records, and event streaming</p></li><li><p>Architect event-driven integrations using the Genesys Cloud Notification Service and AWS EventBridge to downstream targets (S3, Lambda, Redshift, BI tooling)</p></li><li><p>Define and document the conversation, session, and segment data model approach for client reporting and analytics use cases</p></li><li><p>Own outbound dialer architecture, including campaign design, dial attempt extraction, and compliance considerations</p></li><li><p>Serve as the senior Genesys SME for both internal delivery teams and client-side technical leadership</p></li><li><p>Troubleshoot complex platform issues across routing, telephony, integration, and reporting layers</p></li><li><p>Produce architecture diagrams, integration specifications, and reference documentation</p></li><li><p>Support testing, UAT, cutover, and hypercare activities through to production stabilization</p></li></ul>","locations_question":"What is your preferred work location?","published_at":"2026-06-08 18:14:13 UTC","remote":true,"tags":[],"locations_question_type":"multiple_choice","locations":[{"id":175758,"name":"North America - Canada","state":"Ontario","country":"Canada","city":"Any","translations":{"en":{"name":"North America - Canada","city":"Any","postal_code":null,"street":null,"note":null}},"country_code":"CA","state_code":"ON","postal_code":null,"street":null,"note":null},{"id":175757,"name":"North America - USA","state":"California","country":"United States","city":"Any","translations":{"en":{"name":"North America - USA","city":"Any","postal_code":null,"street":null,"note":null}},"country_code":"US","state_code":"CA","postal_code":null,"street":null,"note":null},{"id":238290,"name":"North America - USA - Kansas City, MO","state":"Missouri","country":"United States","city":"Kansas City","translations":{"en":{"name":"North America - USA - Kansas City, MO","city":"Kansas City","postal_code":null,"street":null,"note":null}},"country_code":"US","state_code":"MO","postal_code":null,"street":null,"note":null},{"id":238287,"name":"North America - USA - Salt Lake City","state":"Utah","country":"United States","city":"Salt Lake City","translations":{"en":{"name":"North America - USA - Salt Lake City","city":"Salt Lake City","postal_code":null,"street":null,"note":null}},"country_code":"US","state_code":"UT","postal_code":null,"street":null,"note":null}],"open_questions":[{"id":4178897,"position":1,"options":{},"required":true,"body":"How many years of hands-on experience do you have architecting solutions on Genesys Cloud (PureCloud), and which core areas have you personally owned? (e.g., Architect flows / routing, IVR, outbound dialer, reporting &amp; analytics, integrations)","kind":"text","translations":{"en":{"body":"How many years of hands-on experience do you have architecting solutions on Genesys Cloud (PureCloud), and which core areas have you personally owned? (e.g., Architect flows / routing, IVR, outbound dialer, reporting &amp; analytics, integrations)"}},"open_question_options":[]},{"id":4178898,"position":2,"options":{},"required":true,"body":"Describe a Genesys Cloud CX implementation where you served as the lead solution architect. Please include the scale of the environment (number of agents/seats), the industry, and your specific architectural responsibilities.","kind":"text","translations":{"en":{"body":"Describe a Genesys Cloud CX implementation where you served as the lead solution architect. Please include the scale of the environment (number of agents/seats), the industry, and your specific architectural responsibilities."}},"open_question_options":[]},{"id":4178899,"position":3,"options":{},"required":true,"body":"Have you delivered Genesys Cloud solutions for a Fortune 500 or enterprise-level client? If yes, briefly describe the client's industry and the scope of your architectural involvement.","kind":"text","translations":{"en":{"body":"Have you delivered Genesys Cloud solutions for a Fortune 500 or enterprise-level client? If yes, briefly describe the client's industry and the scope of your architectural involvement."}},"open_question_options":[]},{"id":4178900,"position":4,"options":{},"required":true,"body":"Describe a Genesys Cloud integration or data-extraction architecture you have designed. What systems did you integrate with, and what approach did you take (e.g., Analytics API, Notification Service, AWS EventBridge, downstream targets like S3 or Redshift)?","kind":"text","translations":{"en":{"body":"Describe a Genesys Cloud integration or data-extraction architecture you have designed. What systems did you integrate with, and what approach did you take (e.g., Analytics API, Notification Service, AWS EventBridge, downstream targets like S3 or Redshift)?"}},"open_question_options":[]},{"id":4178901,"position":5,"options":{},"required":true,"body":"This role involves regular communication with US-based enterprise client stakeholders. Can you share an example of how you have led technical conversations or solution reviews with non-technical or executive-level client contacts? How did you ensure clarity and alignment?","kind":"text","translations":{"en":{"body":"This role involves regular communication with US-based enterprise client stakeholders. Can you share an example of how you have led technical conversations or solution reviews with non-technical or executive-level client contacts? How did you ensure clarity and alignment?"}},"open_question_options":[]},{"id":4178902,"position":6,"options":{},"required":true,"body":"What is your earliest available start date?","kind":"text","translations":{"en":{"body":"What is your earliest available start date?"}},"open_question_options":[]},{"id":4178903,"position":7,"options":{},"required":true,"body":"What is your ideal compensation rate (USD/Yearly)?","kind":"text","translations":{"en":{"body":"What is your ideal compensation rate (USD/Yearly)?"}},"open_question_options":[]}],"company_name":"Allshore Talent","id":2632728,"options_photo":"off","translations":{"en":{"description":"<h3><strong>About Us</strong></h3><p>Condado is a specialized technology staffing and professional services firm focused on delivering high-impact talent for complex CCaaS (Contact Center as a Service) and enterprise technology engagements. We connect elite engineers and architects with Fortune 100 organizations undergoing mission-critical platform implementations and digital transformation initiatives. Our team operates at the intersection of technology and business outcomes — placing professionals who don't just fill seats, but move the needle on customer experience strategy.</p><h3><strong>Role Overview</strong></h3><p>We are seeking a Senior Genesys Cloud CX Solution Architect to lead the design and delivery of a high-impact Genesys Cloud CX implementation for an enterprise client. In this role, you will serve as the technical authority on the Genesys Cloud platform — owning the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations. You will translate complex business and operational requirements into scalable, resilient contact center architectures that drive measurable CX outcomes.</p><p>This is a senior, client-facing role suited for a seasoned Genesys Cloud professional with deep architectural fluency, hands-on platform expertise, and the executive presence to lead technical conversations with enterprise stakeholders.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Architect end-to-end Genesys Cloud CX solutions spanning inbound routing, IVR, outbound dialer, reporting/analytics, and integrations</p></li><li><p>Lead solution design sessions with client stakeholders, translating business requirements into platform-level architecture decisions</p></li><li><p>Design and oversee data extraction strategies leveraging the Genesys Cloud Analytics API, Platform API, conversation detail records, and event streaming</p></li><li><p>Architect event-driven integrations using the Genesys Cloud Notification Service and AWS EventBridge to downstream targets (S3, Lambda, Redshift, BI tooling)</p></li><li><p>Define and document the conversation, session, and segment data model approach for client reporting and analytics use cases</p></li><li><p>Own outbound dialer architecture, including campaign design, dial attempt extraction, and compliance considerations</p></li><li><p>Serve as the senior Genesys SME for both internal delivery teams and client-side technical leadership</p></li><li><p>Troubleshoot complex platform issues across routing, telephony, integration, and reporting layers</p></li><li><p>Produce architecture diagrams, integration specifications, and reference documentation</p></li><li><p>Support testing, UAT, cutover, and hypercare activities through to production stabilization</p></li></ul>","title":"Senior Genesys Cloud CX Solution Architect","highlight":null,"requirements":"<ul><li><p>7+ years in contact center / CCaaS solution architecture, with 4+ years hands-on Genesys Cloud (PureCloud) experience</p></li><li><p>Deep expertise across the Genesys Cloud platform: Architect (flows), routing, IVR, outbound dialer, reporting/analytics, WFM, QM, and omnichannel</p></li><li><p>Strong working knowledge of the Genesys Cloud Platform API, Analytics API, and Notification Service</p></li><li><p>Demonstrable fluency in the Genesys Cloud data model — conversations, sessions, segments — and how to extract and operationalize that data outside of native dashboards</p></li><li><p>Hands-on experience streaming Genesys Cloud data to external systems via AWS EventBridge, Lambda, S3, and/or data warehouse targets such as Redshift</p></li><li><p>Architectural experience with outbound dialer event structures and dial attempt data extraction</p></li><li><p>Strong understanding of SIP, telephony infrastructure, and cloud contact center fundamentals</p></li><li><p>Proven ability to lead client-facing technical conversations and align executive and non-technical stakeholders</p></li><li><p>Experience delivering Genesys Cloud solutions in Fortune 500 / enterprise-scale environments</p></li></ul><h3><strong>Preferred Skills &amp; Nice-to-Haves</strong></h3><ul><li><p>Genesys Cloud certifications (e.g., Genesys Cloud CX Professional, Genesys Cloud CX Architect, or equivalent)</p></li><li><p>Hands-on experience with Genesys Speech &amp; Text Analytics, Genesys WEM, or Genesys AI Experience</p></li><li><p>CRM integration experience with Salesforce, ServiceNow, or Microsoft Dynamics</p></li><li><p>Familiarity with integration middleware (MuleSoft, Boomi) and REST API design</p></li><li><p>Background in a professional services, consulting, or managed services environment</p></li><li><p>Prior experience supporting US-based enterprise clients in regulated industries (financial services, healthcare, telecom)</p></li></ul><p style=\"min-height: 1.7em;\"></p><h3 style=\"text-align:start;\"><strong>Timezone Expectations</strong></h3><p style=\"text-align:start;\">Candidates must be able to accommodate US business hours, in Mountain Standard Time (MST).</p>","sharing_image":null,"locations_question":"What is your preferred work location?","sharing_description":"About UsCondado is a specialized technology staffing and professional services firm focused on delivering high-impact talent for complex CCaaS (Contact Center as a Service) and enterprise technology e","sharing_title":"Senior Genesys Cloud CX Solution Architect"}},"education_code":"bachelor_degree","close_at":null,"state_name":"Ontario","experience_code":"experienced","options_title":"off","guid":"sm59s","status":"published","updated_at":"2026-06-08 18:14:13 UTC","min_hours":null,"on_site":false},{"careers_apply_url":"https://allshoretalent.recruitee.com/o/junior-project-coordinator-100-remote-pakistan-only/c/new","max_hours_per_week":null,"min_hours_per_week":null,"position":215,"highlight":null,"city":"ISB/LHR/KHI","country_code":"PK","hybrid":false,"options_cover_letter":"optional","options_phone":"required","state_code":"PB","sharing_image":null,"country":"Pakistan","location_question_visible":false,"salary":{"max":null,"min":null,"period":null,"currency":null},"options_salutation":"off","locations_question_required":false,"department":"Tricension","employment_type_code":"fulltime_permanent","sharing_title":"Junior Project Coordinator (100% Remote) (Pakistan Only)","postal_code":null,"slug":"junior-project-coordinator-100-remote-pakistan-only","created_at":"2026-06-04 16:47:10 UTC","mailbox_email":"job.a867h@allshoretalent.recruitee.com","options_cv":"required","title":"Junior Project Coordinator (100% Remote) (Pakistan Only)","requirements":"<ul><li><p>Excellent written and verbal English communication skills (this is the top priority for the role)</p></li><li><p>Strong, professional communication manner suitable for client-facing interactions</p></li><li><p>Highly organized with strong attention to detail and follow-through</p></li><li><p>Ability to manage multiple tasks, priorities, and deadlines in a structured way</p></li><li><p>A proactive, dependable, and coachable attitude with a genuine willingness to learn</p></li><li><p>Comfortable working fully remotely while staying responsive and accountable</p></li><li><p>Ability to overlap with US (Central Time) business hours for collaboration and meetings</p></li></ul><h3><strong>Preferred Skills &amp; Nice-to-Haves</strong></h3><ul><li><p>Some exposure to project coordination, administration, or a client-support environment</p></li><li><p>Familiarity with common collaboration and project tools (e.g., scheduling, documentation, or task-tracking software)</p></li><li><p>Background working with or within SaaS, agency, SMB, or enterprise environments</p></li><li><p>Experience supporting US-based or international teams or clients</p></li><li><p>Interest in building a long-term career in project or account management</p></li></ul><h3 style=\"text-align:start;\"><strong>Timezone Expectations</strong></h3><p style=\"text-align:start;\">This role follows US Central Time (CST) working hours. Candidates must be able to accommodate overlap with US Central business hours for meetings, coordination, and stakeholder communications.</p><p style=\"min-height: 1.7em;\"></p>","cover_image":null,"category_code":"consulting","careers_url":"https://allshoretalent.recruitee.com/o/junior-project-coordinator-100-remote-pakistan-only","sharing_description":"About UsTricension is a business advisory and technology solutions firm that helps organizations get the most out of their technology initiatives. We deliver across software development, cloud enablem","location":"Remote job","dynamic_fields":[],"max_hours":null,"description":"<h3><strong>About Us</strong></h3><p>Tricension is a business advisory and technology solutions firm that helps organizations get the most out of their technology initiatives. We deliver across software development, cloud enablement, business intelligence, automation, and related services — combining experienced US-based teams with skilled global talent to scale the right resources to each engagement. We are relentless in the pursuit of our clients' success, working with transparency and direct, honest expertise to deliver solutions that are genuinely in our clients' best interest. We believe great outcomes come from great teams, and we invest in our people to help them grow.</p><h3><strong>Role Overview</strong></h3><p>We are hiring a Junior Project Coordinator to support our Account &amp; Project Management team. In this role, you will work behind the scenes alongside experienced engagement leads, helping keep projects organized, communications clear, and stakeholders informed. This is an excellent opportunity for an early-career professional who is highly organized, communicates exceptionally well in English, and wants to grow into a project management career within a supportive, collaborative environment.</p><p>You do not need years of formal project management experience for this role. What matters most is strong written and verbal English communication, professionalism in client interactions, attention to detail, and a willingness to learn. You will receive hands-on training, processes, and tools to help you succeed and become an effective contributor to the team.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Support engagement leads with the day-to-day coordination of active projects</p></li><li><p>Help track project tasks, timelines, action items, and deliverables</p></li><li><p>Prepare and maintain clear, accurate project documentation, notes, and status updates</p></li><li><p>Communicate professionally with internal teams and client stakeholders in clear, fluent English</p></li><li><p>Assist in scheduling meetings, capturing follow-ups, and keeping stakeholders informed</p></li><li><p>Help ensure information flows smoothly between the engagement lead, internal team, and the client</p></li><li><p>Learn and apply Tricension's project processes, tools, and best practices over time</p></li><li><p>Proactively flag risks, blockers, or gaps to the engagement lead</p></li><li><p>Provide reliable behind-the-scenes support that keeps engagements running smoothly</p></li></ul>","locations_question":"What is your preferred work location?","published_at":"2026-06-04 18:21:12 UTC","remote":true,"tags":[],"locations_question_type":"multiple_choice","locations":[{"id":84952,"name":"ISB/LHR/KHI","state":"Punjab","country":"Pakistan","city":"ISB/LHR/KHI","translations":{"en":{"name":"ISB/LHR/KHI","city":"ISB/LHR/KHI","postal_code":null,"street":null,"note":null}},"country_code":"PK","state_code":"PB","postal_code":null,"street":null,"note":null}],"open_questions":[{"id":4172711,"position":1,"options":{},"required":true,"body":"How would you rate your written and spoken English, and in what setting have you used English most regularly (e.g., supporting international clients, customer communication, academic, or workplace)?","kind":"text","translations":{"en":{"body":"How would you rate your written and spoken English, and in what setting have you used English most regularly (e.g., supporting international clients, customer communication, academic, or workplace)?"}},"open_question_options":[]},{"id":4172712,"position":2,"options":{},"required":true,"body":"Describe a time you helped keep a project, event, or group of tasks organized. What did you personally do to keep things on track?","kind":"text","translations":{"en":{"body":"Describe a time you helped keep a project, event, or group of tasks organized. What did you personally do to keep things on track?"}},"open_question_options":[]},{"id":4172713,"position":3,"options":{},"required":true,"body":"This role involves regular communication with US-based stakeholders. Share an example of how you handled a professional conversation or update with a client, customer, or senior contact, and how you kept it clear.","kind":"text","translations":{"en":{"body":"This role involves regular communication with US-based stakeholders. Share an example of how you handled a professional conversation or update with a client, customer, or senior contact, and how you kept it clear."}},"open_question_options":[]},{"id":4172714,"position":4,"options":{},"required":true,"body":"Which tools have you used for tasks like scheduling, note-taking, documentation, or tracking work (e.g., email/calendar, spreadsheets, or any task/project tools), and what did you use them for?","kind":"text","translations":{"en":{"body":"Which tools have you used for tasks like scheduling, note-taking, documentation, or tracking work (e.g., email/calendar, spreadsheets, or any task/project tools), and what did you use them for?"}},"open_question_options":[]},{"id":4172715,"position":5,"options":{},"required":true,"body":"Are you able to consistently work hours that overlap with US Central Time (CST) ~ 5:30pm-2:00am Pakistan Time (Mon-Fri)","kind":"boolean","translations":{"en":{"body":"Are you able to consistently work hours that overlap with US Central Time (CST) ~ 5:30pm-2:00am Pakistan Time (Mon-Fri)"}},"open_question_options":[]},{"id":4172716,"position":6,"options":{},"required":true,"body":"What is your earliest available start date?\n\n","kind":"date","translations":{"en":{"body":"What is your earliest available start date?\n\n"}},"open_question_options":[]},{"id":4172717,"position":7,"options":{"currency":"PKR"},"required":true,"body":"What is your ideal monthly compensation in PKR? Please provide the gross (taxable) amount. Also note that this salary is subject to tax deductions as per Pakistan government procedures.","kind":"salary","translations":{"en":{"body":"What is your ideal monthly compensation in PKR? Please provide the gross (taxable) amount. Also note that this salary is subject to tax deductions as per Pakistan government procedures."}},"open_question_options":[]}],"company_name":"Allshore Talent","id":2628861,"options_photo":"off","translations":{"en":{"description":"<h3><strong>About Us</strong></h3><p>Tricension is a business advisory and technology solutions firm that helps organizations get the most out of their technology initiatives. We deliver across software development, cloud enablement, business intelligence, automation, and related services — combining experienced US-based teams with skilled global talent to scale the right resources to each engagement. We are relentless in the pursuit of our clients' success, working with transparency and direct, honest expertise to deliver solutions that are genuinely in our clients' best interest. We believe great outcomes come from great teams, and we invest in our people to help them grow.</p><h3><strong>Role Overview</strong></h3><p>We are hiring a Junior Project Coordinator to support our Account &amp; Project Management team. In this role, you will work behind the scenes alongside experienced engagement leads, helping keep projects organized, communications clear, and stakeholders informed. This is an excellent opportunity for an early-career professional who is highly organized, communicates exceptionally well in English, and wants to grow into a project management career within a supportive, collaborative environment.</p><p>You do not need years of formal project management experience for this role. What matters most is strong written and verbal English communication, professionalism in client interactions, attention to detail, and a willingness to learn. You will receive hands-on training, processes, and tools to help you succeed and become an effective contributor to the team.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Support engagement leads with the day-to-day coordination of active projects</p></li><li><p>Help track project tasks, timelines, action items, and deliverables</p></li><li><p>Prepare and maintain clear, accurate project documentation, notes, and status updates</p></li><li><p>Communicate professionally with internal teams and client stakeholders in clear, fluent English</p></li><li><p>Assist in scheduling meetings, capturing follow-ups, and keeping stakeholders informed</p></li><li><p>Help ensure information flows smoothly between the engagement lead, internal team, and the client</p></li><li><p>Learn and apply Tricension's project processes, tools, and best practices over time</p></li><li><p>Proactively flag risks, blockers, or gaps to the engagement lead</p></li><li><p>Provide reliable behind-the-scenes support that keeps engagements running smoothly</p></li></ul>","title":"Junior Project Coordinator (100% Remote) (Pakistan Only)","highlight":null,"requirements":"<ul><li><p>Excellent written and verbal English communication skills (this is the top priority for the role)</p></li><li><p>Strong, professional communication manner suitable for client-facing interactions</p></li><li><p>Highly organized with strong attention to detail and follow-through</p></li><li><p>Ability to manage multiple tasks, priorities, and deadlines in a structured way</p></li><li><p>A proactive, dependable, and coachable attitude with a genuine willingness to learn</p></li><li><p>Comfortable working fully remotely while staying responsive and accountable</p></li><li><p>Ability to overlap with US (Central Time) business hours for collaboration and meetings</p></li></ul><h3><strong>Preferred Skills &amp; Nice-to-Haves</strong></h3><ul><li><p>Some exposure to project coordination, administration, or a client-support environment</p></li><li><p>Familiarity with common collaboration and project tools (e.g., scheduling, documentation, or task-tracking software)</p></li><li><p>Background working with or within SaaS, agency, SMB, or enterprise environments</p></li><li><p>Experience supporting US-based or international teams or clients</p></li><li><p>Interest in building a long-term career in project or account management</p></li></ul><h3 style=\"text-align:start;\"><strong>Timezone Expectations</strong></h3><p style=\"text-align:start;\">This role follows US Central Time (CST) working hours. Candidates must be able to accommodate overlap with US Central business hours for meetings, coordination, and stakeholder communications.</p><p style=\"min-height: 1.7em;\"></p>","sharing_image":null,"locations_question":"What is your preferred work location?","sharing_description":"About UsTricension is a business advisory and technology solutions firm that helps organizations get the most out of their technology initiatives. We deliver across software development, cloud enablem","sharing_title":"Junior Project Coordinator (100% Remote) (Pakistan Only)"}},"education_code":"bachelor_degree","close_at":null,"state_name":"Punjab","experience_code":"mid_level","options_title":"off","guid":"a867h","status":"published","updated_at":"2026-06-04 20:38:42 UTC","min_hours":null,"on_site":false},{"careers_apply_url":"https://allshoretalent.recruitee.com/o/nice-platform-engineer-100-remote/c/new","max_hours_per_week":null,"min_hours_per_week":null,"position":214,"highlight":null,"city":"Any","country_code":"IN","hybrid":false,"options_cover_letter":"optional","options_phone":"required","state_code":"DL","sharing_image":null,"country":"India","location_question_visible":true,"salary":{"max":null,"min":null,"period":null,"currency":null},"options_salutation":"off","locations_question_required":false,"department":"Condado","employment_type_code":"fulltime_permanent","sharing_title":"NICE Platform Engineer (100% Remote)","postal_code":null,"slug":"nice-platform-engineer-100-remote","created_at":"2026-05-27 21:01:05 UTC","mailbox_email":"job.wok91@allshoretalent.recruitee.com","options_cv":"required","title":"NICE Platform Engineer (100% Remote)","requirements":"<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Required Skills</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">5+ years of hands-on experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE CXone</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE inContact</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE Engage</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Proven experience architecting and leading enterprise-scale NICE platform implementations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Deep expertise in </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVR/ACD design</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">CXone Studio</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, and omnichannel contact flow development</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong experience integrating NICE with enterprise CRM/ticketing systems via APIs and middleware</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Solid understanding of contact center telephony (SIP, PSTN, VoIP) at an enterprise level</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Demonstrated experience communicating with senior stakeholders and Fortune 100 clients</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Ability to lead cross-functional projects and technical teams</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong documentation and architectural design skills</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Excellent written and spoken English — executive-level communication required</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Preferred Skills</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE WFM</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Quality Management (QM)</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Interactions Analytics</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Knowledge of </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">REST APIs</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, webhooks, and middleware/integration platforms</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Exposure to cloud infrastructure (AWS, Azure) in a contact center context</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE CXone Certification</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience in ITIL or Agile delivery environments</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Background working with Fortune 500/100 enterprise clients</span></span></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">⚠️ </span></span><em><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Due to the critical nature of this hire, we are unable to accommodate long notice periods (such as 30-day notices). If you are not immediately available or available within a short timeframe, please do not apply.</span></span></em></p>","cover_image":null,"category_code":"engineering","careers_url":"https://allshoretalent.recruitee.com/o/nice-platform-engineer-100-remote","sharing_description":"About UsWe are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — d","location":"Remote job","dynamic_fields":[],"max_hours":null,"description":"<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About Us</span></span></h4><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — delivering senior-level professionals who drive real transformation across enterprise platforms, cloud infrastructure, CX technology, and digital operations. We believe in building long-term partnerships, not just placements.</span></span></p><p style=\"min-height: 1.7em;\"></p><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Role Overview</span></span></h4><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are seeking a </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Senior NICE Platform Engineer</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> with 5+ years of hands-on experience to join our client's global contact center team. This is a senior-level, full-time remote engagement requiring deep technical expertise in NICE CXone and/or NICE Engage, strong architectural thinking, and the confidence to communicate directly with senior stakeholders at US-based Fortune 100 organizations.</span></span></p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">You will own platform design, configuration, optimization, and integration — while serving as a trusted technical advisor to business and operations leaders. If you have a track record of leading enterprise NICE implementations and thrive in high-accountability environments, we want to hear from you.<br></span></span></p><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Key Responsibilities</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Lead end-to-end platform implementations, migrations, and major upgrades</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Drive platform governance, security configurations, user provisioning, and access management</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Lead troubleshooting of critical incidents and platform outages with urgency and precision</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Develop architectural documentation, technical runbooks, SOPs, and integration specs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Provide technical mentorship and guidance to junior engineers and platform administrators</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Collaborate with business stakeholders to translate complex requirements into scalable platform solutions</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Own reporting, analytics, and WFM/QM module configuration as needed</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Participate in change management, release planning, and Agile/ITIL delivery processes</span></span></p></li></ul>","locations_question":"What is your location? (Choose by Country Only)","published_at":"2026-05-27 23:22:06 UTC","remote":true,"tags":[],"locations_question_type":"multiple_choice","locations":[{"id":190031,"name":"India","state":"Delhi","country":"India","city":"Any","translations":{"en":{"name":"India","city":"Any","postal_code":null,"street":null,"note":null}},"country_code":"IN","state_code":"DL","postal_code":null,"street":null,"note":null},{"id":190028,"name":"SOUTHEAST ASIA - Philippines","state":"National Capital Region","country":"Philippines","city":"Any","translations":{"en":{"name":"SOUTHEAST ASIA - Philippines","city":"Any","postal_code":null,"street":null,"note":null}},"country_code":"PH","state_code":"00","postal_code":null,"street":null,"note":null}],"open_questions":[{"id":4155540,"position":1,"options":{},"required":true,"body":"1. Which NICE platform(s) have you personally architected, configured, or administered at an enterprise level? (select all that apply)\n","kind":"multi_choice","translations":{"en":{"body":"1. Which NICE platform(s) have you personally architected, configured, or administered at an enterprise level? (select all that apply)\n"}},"open_question_options":[{"id":6389978,"position":0,"body":"NICE CXone","translations":{"en":{"body":"NICE CXone"}}},{"id":6389979,"position":1,"body":"NICE inContact","translations":{"en":{"body":"NICE inContact"}}},{"id":6389980,"position":2,"body":"NICE Engage","translations":{"en":{"body":"NICE Engage"}}},{"id":6389981,"position":3,"body":"NICE Uptivity","translations":{"en":{"body":"NICE Uptivity"}}},{"id":6389982,"position":4,"body":"NICE WFM","translations":{"en":{"body":"NICE WFM"}}},{"id":6389983,"position":5,"body":"NICE QM / Quality Management","translations":{"en":{"body":"NICE QM / Quality Management"}}},{"id":6389984,"position":6,"body":"NICE Interactions Analytics","translations":{"en":{"body":"NICE Interactions Analytics"}}}]},{"id":4155541,"position":2,"options":{},"required":true,"body":"2. Describe the most complex NICE CXone or NICE Engage implementation you have led. What was the scope, what did you personally own, and what was the business outcome?","kind":"text","translations":{"en":{"body":"2. Describe the most complex NICE CXone or NICE Engage implementation you have led. What was the scope, what did you personally own, and what was the business outcome?"}},"open_question_options":[]},{"id":4155542,"position":3,"options":{},"required":true,"body":"3. Have you directly interfaced with senior stakeholders or technical teams at Fortune 500 or Fortune 100 companies as part of a NICE platform engagement?","kind":"boolean","translations":{"en":{"body":"3. Have you directly interfaced with senior stakeholders or technical teams at Fortune 500 or Fortune 100 companies as part of a NICE platform engagement?"}},"open_question_options":[]},{"id":4155543,"position":4,"options":{},"required":true,"body":"4. Walk us through a critical NICE platform incident you personally led the resolution of. What was the impact, what steps did you take, and how did you communicate with stakeholders throughout?","kind":"text","translations":{"en":{"body":"4. Walk us through a critical NICE platform incident you personally led the resolution of. What was the impact, what steps did you take, and how did you communicate with stakeholders throughout?"}},"open_question_options":[]},{"id":4155544,"position":5,"options":{},"required":true,"body":"5. Which of the following integration types have you personally built or owned within a NICE environment? (select all that apply)\n","kind":"multi_choice","translations":{"en":{"body":"5. Which of the following integration types have you personally built or owned within a NICE environment? (select all that apply)\n"}},"open_question_options":[{"id":6389987,"position":0,"body":"Salesforce CTI / Integration","translations":{"en":{"body":"Salesforce CTI / Integration"}}},{"id":6389988,"position":1,"body":"ServiceNow Integration","translations":{"en":{"body":"ServiceNow Integration"}}},{"id":6389989,"position":2,"body":"Microsoft Dynamics Integration","translations":{"en":{"body":"Microsoft Dynamics Integration"}}},{"id":6389990,"position":3,"body":"REST API / Webhook Configuration","translations":{"en":{"body":"REST API / Webhook Configuration"}}},{"id":6389991,"position":4,"body":"Middleware / iPaaS Integration (e.g., MuleSoft, Boomi)","translations":{"en":{"body":"Middleware / iPaaS Integration (e.g., MuleSoft, Boomi)"}}},{"id":6389992,"position":5,"body":"Custom CXone Studio Scripting","translations":{"en":{"body":"Custom CXone Studio Scripting"}}},{"id":6389993,"position":6,"body":"Custom CXone Studio Scripting","translations":{"en":{"body":"Custom CXone Studio Scripting"}}},{"id":6389994,"position":7,"body":"SSO / Identity Provider Integration","translations":{"en":{"body":"SSO / Identity Provider Integration"}}}]},{"id":4155545,"position":6,"options":{},"required":true,"body":"6. What is your earliest available start date?","kind":"string","translations":{"en":{"body":"6. What is your earliest available start date?"}},"open_question_options":[]},{"id":4155546,"position":7,"options":{},"required":true,"body":"7. What is your ideal compensation rate (USD/Hourly)?","kind":"string","translations":{"en":{"body":"7. What is your ideal compensation rate (USD/Hourly)?"}},"open_question_options":[]}],"company_name":"Allshore Talent","id":2618350,"options_photo":"off","translations":{"en":{"description":"<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About Us</span></span></h4><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — delivering senior-level professionals who drive real transformation across enterprise platforms, cloud infrastructure, CX technology, and digital operations. We believe in building long-term partnerships, not just placements.</span></span></p><p style=\"min-height: 1.7em;\"></p><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Role Overview</span></span></h4><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are seeking a </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Senior NICE Platform Engineer</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> with 5+ years of hands-on experience to join our client's global contact center team. This is a senior-level, full-time remote engagement requiring deep technical expertise in NICE CXone and/or NICE Engage, strong architectural thinking, and the confidence to communicate directly with senior stakeholders at US-based Fortune 100 organizations.</span></span></p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">You will own platform design, configuration, optimization, and integration — while serving as a trusted technical advisor to business and operations leaders. If you have a track record of leading enterprise NICE implementations and thrive in high-accountability environments, we want to hear from you.<br></span></span></p><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Key Responsibilities</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Lead end-to-end platform implementations, migrations, and major upgrades</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Drive platform governance, security configurations, user provisioning, and access management</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Lead troubleshooting of critical incidents and platform outages with urgency and precision</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Develop architectural documentation, technical runbooks, SOPs, and integration specs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Provide technical mentorship and guidance to junior engineers and platform administrators</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Collaborate with business stakeholders to translate complex requirements into scalable platform solutions</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Own reporting, analytics, and WFM/QM module configuration as needed</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Participate in change management, release planning, and Agile/ITIL delivery processes</span></span></p></li></ul>","title":"NICE Platform Engineer (100% Remote)","highlight":null,"requirements":"<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Required Skills</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">5+ years of hands-on experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE CXone</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE inContact</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE Engage</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Proven experience architecting and leading enterprise-scale NICE platform implementations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Deep expertise in </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVR/ACD design</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">CXone Studio</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, and omnichannel contact flow development</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong experience integrating NICE with enterprise CRM/ticketing systems via APIs and middleware</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Solid understanding of contact center telephony (SIP, PSTN, VoIP) at an enterprise level</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Demonstrated experience communicating with senior stakeholders and Fortune 100 clients</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Ability to lead cross-functional projects and technical teams</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong documentation and architectural design skills</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Excellent written and spoken English — executive-level communication required</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Preferred Skills</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE WFM</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Quality Management (QM)</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Interactions Analytics</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Knowledge of </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">REST APIs</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, webhooks, and middleware/integration platforms</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Exposure to cloud infrastructure (AWS, Azure) in a contact center context</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE CXone Certification</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience in ITIL or Agile delivery environments</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Background working with Fortune 500/100 enterprise clients</span></span></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">⚠️ </span></span><em><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Due to the critical nature of this hire, we are unable to accommodate long notice periods (such as 30-day notices). If you are not immediately available or available within a short timeframe, please do not apply.</span></span></em></p>","sharing_image":null,"locations_question":"What is your location? (Choose by Country Only)","sharing_description":"About UsWe are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — d","sharing_title":"NICE Platform Engineer (100% Remote)"}},"education_code":"bachelor_degree","close_at":null,"state_name":"Delhi","experience_code":"mid_level","options_title":"off","guid":"wok91","status":"published","updated_at":"2026-05-27 23:22:06 UTC","min_hours":null,"on_site":false},{"careers_apply_url":"https://allshoretalent.recruitee.com/o/project-managerscrum-master-100-remote-colombia-only/c/new","max_hours_per_week":null,"min_hours_per_week":null,"position":211,"highlight":null,"city":"Any","country_code":"CO","hybrid":false,"options_cover_letter":"optional","options_phone":"required","state_code":"DC","sharing_image":null,"country":"Colombia","location_question_visible":false,"salary":{"max":null,"min":null,"period":null,"currency":null},"options_salutation":"off","locations_question_required":true,"department":null,"employment_type_code":"fulltime_permanent","sharing_title":"Project Manager/Scrum Master (100% Remote) (Colombia Only)","postal_code":null,"slug":"project-managerscrum-master-100-remote-colombia-only","created_at":"2026-05-12 16:43:08 UTC","mailbox_email":"job.kc3bf@allshoretalent.recruitee.com","options_cv":"required","title":"Project Manager/Scrum Master (100% Remote) (Colombia Only)","requirements":"<p><strong><span style=\"color:#121317\">Key Responsibilities</span></strong></p><p><span style=\"color:#121317\">1. </span><strong><span style=\"color:#121317\">Agile Facilitation &amp; Coaching</span></strong></p><ul><li><p><span style=\"color:#121317\">Independently lead all Scrum ceremonies: standups, sprint planning, reviews, and retrospectives.</span></p></li><li><p><span style=\"color:#121317\">Coach the team on Agile principles, continuous improvement, and self-organization.</span></p></li><li><p><span style=\"color:#121317\">Foster psychological safety and mediate conflicts constructively.</span></p></li></ul><p><span style=\"color:#121317\">2. </span><strong><span style=\"color:#121317\">Resource &amp; Capacity Management</span></strong></p><ul><li><p><span style=\"color:#121317\">Plan and track team capacity and utilization (~80% sustainable workload).</span></p></li><li><p><span style=\"color:#121317\">Monitor availability and redistribute tasks to avoid overload.</span></p></li><li><p><span style=\"color:#121317\">Support cross-training and T-shaped skill development.</span></p></li></ul><p><span style=\"color:#121317\">3. </span><strong><span style=\"color:#121317\">Risk Management</span></strong></p><ul><li><p><span style=\"color:#121317\">Identify and assess risks early and maintain an active risk register.</span></p></li><li><p><span style=\"color:#121317\">Develop mitigation plans collaboratively and communicate status clearly.</span></p></li><li><p><span style=\"color:#121317\">Adjust sprint commitments when needed based on risk impact.</span></p></li></ul><p><span style=\"color:#121317\">4. </span><strong><span style=\"color:#121317\">Impediment Resolution &amp; Escalation</span></strong></p><ul><li><p><span style=\"color:#121317\">Remove blockers within 24–48 hours, escalating effectively when required.</span></p></li><li><p><span style=\"color:#121317\">Track and optimize impediment resolution timelines.</span></p></li></ul><p><span style=\"color:#121317\">5. </span><strong><span style=\"color:#121317\">Scope, Schedule &amp; Budget Governance</span></strong></p><ul><li><p><span style=\"color:#121317\">Operate within the Agile triangle—fixed time and budget with flexible scope.</span></p></li><li><p><span style=\"color:#121317\">Protect sprint commitments from scope creep by ensuring proper backlog handling.</span></p></li><li><p><span style=\"color:#121317\">Monitor burn rate and provide clear budget and schedule updates.</span></p></li></ul><p><span style=\"color:#121317\">6. </span><strong><span style=\"color:#121317\">Metrics &amp; Continuous Improvement</span></strong></p><ul><li><p><span style=\"color:#121317\">Track velocity, sprint outcomes, story completion rates, and team health.</span></p></li><li><p><span style=\"color:#121317\">Run data-led retrospectives and implement actionable improvements.</span></p></li><li><p><span style=\"color:#121317\">Maintain transparency through Scrum boards and sprint summaries.</span></p></li></ul><p><span style=\"color:#121317\">7. </span><strong><span style=\"color:#121317\">Stakeholder Alignment</span></strong></p><ul><li><p><span style=\"color:#121317\">Collaborate with the Product Owner on backlog refinement and prioritization.</span></p></li><li><p><span style=\"color:#121317\">Provide progress updates and expectation management using sprint data.</span></p></li><li><p><span style=\"color:#121317\">Coordinate with other Scrum Masters to address dependencies and scale Agile best practices.</span></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"color:#121317\">Required Qualifications</span></strong></p><ul><li><p><span style=\"color:#121317\">Bachelor’s degree in Computer Science, Business, Engineering, or similar.</span></p></li><li><p><span style=\"color:#121317\">3–4 years as a Scrum Master or Agile Project Manager.</span></p></li><li><p><span style=\"color:#121317\">Hands-on experience leading teams of 4–7 resources across full SDLC.</span></p></li><li><p><span style=\"color:#121317\">Strong expertise in Scrum facilitation, capacity planning, risk mitigation, and escalation.</span></p></li><li><p><span style=\"color:#121317\">Proficient in Agile tools (e.g., Jira, Azure DevOps, Confluence).</span></p></li><li><p><span style=\"color:#121317\">Exceptional facilitation, communication, problem-solving, and servant leadership skills.</span></p></li><li><p><span style=\"color:#121317\">Demonstrated ability to influence without authority and drive outcomes through data.</span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"color:#121317\">Preferred Qualifications</span></strong></p><ul><li><p><span style=\"color:#121317\">Advanced Agile certifications (A-CSM, PSM II, CSP-SM).</span></p></li><li><p><span style=\"color:#121317\">Experience with scaled Agile frameworks (e.g., SAFe, LeSS, Spotify model).</span></p></li><li><p><span style=\"color:#121317\">Technical understanding of software development or QA (coding not required).</span></p></li><li><p><span style=\"color:#121317\">Familiarity with DevOps, CI/CD, TDD, and modern engineering practices.</span></p></li><li><p><span style=\"color:#121317\">Exposure to Kanban, Lean, XP or hybrid methodologies.</span></p></li><li><p><span style=\"color:#121317\">Experience managing remote/distributed teams and/or prior Product Owner exposure.</span></p></li><li><p><span style=\"color:#121317\">PMI-ACP or PMP certification is advantageous.</span></p></li></ul>","cover_image":null,"category_code":"management","careers_url":"https://allshoretalent.recruitee.com/o/project-managerscrum-master-100-remote-colombia-only","sharing_description":"About AllShore TalentAllShore Talent is a global leader in remote staffing, providing businesses with highly skilled professionals who work 100% remotely. We specialize in connecting organizations wit","location":"Remote job","dynamic_fields":[],"max_hours":null,"description":"<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About AllShore Talent</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">AllShore Talent is a global leader in remote staffing, providing businesses with highly skilled professionals who work 100% remotely. We specialize in connecting organizations with top-tier talent across IT and software development, design, administrative support, digital marketing, and other key business functions. With a strong focus on quality and scalability, AllShore enables companies to seamlessly meet their operational and technical needs through expert remote resources.</span></span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About the Role</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"><br>We are seeking a proactive </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Project Manager/Scrum Master</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> to lead a cross-functional Agile squad of 4–7 developers and QA specialists. In this mid-level role (3–4 years of experience), you will act as both facilitator and coach, enabling team self-organization, removing impediments, and driving predictable delivery through data-backed insights. You’ll cultivate a collaborative environment that promotes innovation, while maintaining accountability for progress, resource optimization, risk management, and stakeholder communication.</span></span></p><p style=\"min-height: 1.7em;\"></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This is a remote position combining </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">traditional project management rigor with modern Agile leadership</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">. You’ll fully facilitate Scrum ceremonies while also handling strategic aspects such as capacity planning, budget tracking, and risk documentation. Unlike roles limited to Agile frameworks or classic PM control, this position requires balancing team empowerment with hands-on management of scope, schedule, and financial constraints. You’ll operate with autonomy and partner with the Delivery Lead, Product Owner, and Technical Lead to ensure impactful outcomes.</span></span></p>","locations_question":"What is your preferred work location?","published_at":"2026-05-12 18:19:04 UTC","remote":true,"tags":[],"locations_question_type":"multiple_choice","locations":[{"id":175063,"name":"LATAM - Colombia","state":"Distrito Capital de Bogotá","country":"Colombia","city":"Any","translations":{"en":{"name":"LATAM - Colombia","city":"Any","postal_code":null,"street":null,"note":"100% Remote. Work from Anywhere!"}},"country_code":"CO","state_code":"DC","postal_code":null,"street":null,"note":"100% Remote. Work from Anywhere!"}],"open_questions":[{"id":4124755,"position":1,"options":{},"required":true,"body":"Have you personally worked as a Scrum Master or Agile Project Manager for a software development team?","kind":"boolean","translations":{"en":{"body":"Have you personally worked as a Scrum Master or Agile Project Manager for a software development team?"}},"open_question_options":[]},{"id":4124756,"position":2,"options":{},"required":true,"body":"What was the average team size you managed?","kind":"string","translations":{"en":{"body":"What was the average team size you managed?"}},"open_question_options":[]},{"id":4124757,"position":3,"options":{},"required":true,"body":"Which Agile/project management tools have you used most frequently?\nExample: Jira, Azure DevOps, Confluence, Trello","kind":"string","translations":{"en":{"body":"Which Agile/project management tools have you used most frequently?\nExample: Jira, Azure DevOps, Confluence, Trello"}},"open_question_options":[]},{"id":4124758,"position":4,"options":{},"required":true,"body":"Have you managed remote or distributed software development teams?","kind":"boolean","translations":{"en":{"body":"Have you managed remote or distributed software development teams?"}},"open_question_options":[]},{"id":4124759,"position":5,"options":{},"required":true,"body":"Which of the following were part of your direct responsibilities?\n\nExamples:\nSprint planning\nRetrospectives\nCapacity planning\nRisk tracking\nStakeholder updates\nBudget tracking\nResource allocation\nEscalation management\n\nPlease list only the areas you personally handled.","kind":"text","translations":{"en":{"body":"Which of the following were part of your direct responsibilities?\n\nExamples:\nSprint planning\nRetrospectives\nCapacity planning\nRisk tracking\nStakeholder updates\nBudget tracking\nResource allocation\nEscalation management\n\nPlease list only the areas you personally handled."}},"open_question_options":[]},{"id":4124708,"position":6,"options":{},"required":true,"body":"Earliest Possible Start Date","kind":"string","translations":{"en":{"body":"Earliest Possible Start Date"}},"open_question_options":[]},{"id":4124709,"position":7,"options":{"currency":"COP"},"required":true,"body":"Compensation Expectation? (Monthly/ Contractor)","kind":"salary","translations":{"en":{"body":"Compensation Expectation? (Monthly/ Contractor)"}},"open_question_options":[]}],"company_name":"Allshore Talent","id":2601911,"options_photo":"off","translations":{"en":{"description":"<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About AllShore Talent</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">AllShore Talent is a global leader in remote staffing, providing businesses with highly skilled professionals who work 100% remotely. We specialize in connecting organizations with top-tier talent across IT and software development, design, administrative support, digital marketing, and other key business functions. With a strong focus on quality and scalability, AllShore enables companies to seamlessly meet their operational and technical needs through expert remote resources.</span></span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About the Role</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"><br>We are seeking a proactive </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Project Manager/Scrum Master</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> to lead a cross-functional Agile squad of 4–7 developers and QA specialists. In this mid-level role (3–4 years of experience), you will act as both facilitator and coach, enabling team self-organization, removing impediments, and driving predictable delivery through data-backed insights. You’ll cultivate a collaborative environment that promotes innovation, while maintaining accountability for progress, resource optimization, risk management, and stakeholder communication.</span></span></p><p style=\"min-height: 1.7em;\"></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This is a remote position combining </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">traditional project management rigor with modern Agile leadership</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">. You’ll fully facilitate Scrum ceremonies while also handling strategic aspects such as capacity planning, budget tracking, and risk documentation. Unlike roles limited to Agile frameworks or classic PM control, this position requires balancing team empowerment with hands-on management of scope, schedule, and financial constraints. You’ll operate with autonomy and partner with the Delivery Lead, Product Owner, and Technical Lead to ensure impactful outcomes.</span></span></p>","title":"Project Manager/Scrum Master (100% Remote) (Colombia Only)","highlight":null,"requirements":"<p><strong><span style=\"color:#121317\">Key Responsibilities</span></strong></p><p><span style=\"color:#121317\">1. </span><strong><span style=\"color:#121317\">Agile Facilitation &amp; Coaching</span></strong></p><ul><li><p><span style=\"color:#121317\">Independently lead all Scrum ceremonies: standups, sprint planning, reviews, and retrospectives.</span></p></li><li><p><span style=\"color:#121317\">Coach the team on Agile principles, continuous improvement, and self-organization.</span></p></li><li><p><span style=\"color:#121317\">Foster psychological safety and mediate conflicts constructively.</span></p></li></ul><p><span style=\"color:#121317\">2. </span><strong><span style=\"color:#121317\">Resource &amp; Capacity Management</span></strong></p><ul><li><p><span style=\"color:#121317\">Plan and track team capacity and utilization (~80% sustainable workload).</span></p></li><li><p><span style=\"color:#121317\">Monitor availability and redistribute tasks to avoid overload.</span></p></li><li><p><span style=\"color:#121317\">Support cross-training and T-shaped skill development.</span></p></li></ul><p><span style=\"color:#121317\">3. </span><strong><span style=\"color:#121317\">Risk Management</span></strong></p><ul><li><p><span style=\"color:#121317\">Identify and assess risks early and maintain an active risk register.</span></p></li><li><p><span style=\"color:#121317\">Develop mitigation plans collaboratively and communicate status clearly.</span></p></li><li><p><span style=\"color:#121317\">Adjust sprint commitments when needed based on risk impact.</span></p></li></ul><p><span style=\"color:#121317\">4. </span><strong><span style=\"color:#121317\">Impediment Resolution &amp; Escalation</span></strong></p><ul><li><p><span style=\"color:#121317\">Remove blockers within 24–48 hours, escalating effectively when required.</span></p></li><li><p><span style=\"color:#121317\">Track and optimize impediment resolution timelines.</span></p></li></ul><p><span style=\"color:#121317\">5. </span><strong><span style=\"color:#121317\">Scope, Schedule &amp; Budget Governance</span></strong></p><ul><li><p><span style=\"color:#121317\">Operate within the Agile triangle—fixed time and budget with flexible scope.</span></p></li><li><p><span style=\"color:#121317\">Protect sprint commitments from scope creep by ensuring proper backlog handling.</span></p></li><li><p><span style=\"color:#121317\">Monitor burn rate and provide clear budget and schedule updates.</span></p></li></ul><p><span style=\"color:#121317\">6. </span><strong><span style=\"color:#121317\">Metrics &amp; Continuous Improvement</span></strong></p><ul><li><p><span style=\"color:#121317\">Track velocity, sprint outcomes, story completion rates, and team health.</span></p></li><li><p><span style=\"color:#121317\">Run data-led retrospectives and implement actionable improvements.</span></p></li><li><p><span style=\"color:#121317\">Maintain transparency through Scrum boards and sprint summaries.</span></p></li></ul><p><span style=\"color:#121317\">7. </span><strong><span style=\"color:#121317\">Stakeholder Alignment</span></strong></p><ul><li><p><span style=\"color:#121317\">Collaborate with the Product Owner on backlog refinement and prioritization.</span></p></li><li><p><span style=\"color:#121317\">Provide progress updates and expectation management using sprint data.</span></p></li><li><p><span style=\"color:#121317\">Coordinate with other Scrum Masters to address dependencies and scale Agile best practices.</span></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"color:#121317\">Required Qualifications</span></strong></p><ul><li><p><span style=\"color:#121317\">Bachelor’s degree in Computer Science, Business, Engineering, or similar.</span></p></li><li><p><span style=\"color:#121317\">3–4 years as a Scrum Master or Agile Project Manager.</span></p></li><li><p><span style=\"color:#121317\">Hands-on experience leading teams of 4–7 resources across full SDLC.</span></p></li><li><p><span style=\"color:#121317\">Strong expertise in Scrum facilitation, capacity planning, risk mitigation, and escalation.</span></p></li><li><p><span style=\"color:#121317\">Proficient in Agile tools (e.g., Jira, Azure DevOps, Confluence).</span></p></li><li><p><span style=\"color:#121317\">Exceptional facilitation, communication, problem-solving, and servant leadership skills.</span></p></li><li><p><span style=\"color:#121317\">Demonstrated ability to influence without authority and drive outcomes through data.</span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"color:#121317\">Preferred Qualifications</span></strong></p><ul><li><p><span style=\"color:#121317\">Advanced Agile certifications (A-CSM, PSM II, CSP-SM).</span></p></li><li><p><span style=\"color:#121317\">Experience with scaled Agile frameworks (e.g., SAFe, LeSS, Spotify model).</span></p></li><li><p><span style=\"color:#121317\">Technical understanding of software development or QA (coding not required).</span></p></li><li><p><span style=\"color:#121317\">Familiarity with DevOps, CI/CD, TDD, and modern engineering practices.</span></p></li><li><p><span style=\"color:#121317\">Exposure to Kanban, Lean, XP or hybrid methodologies.</span></p></li><li><p><span style=\"color:#121317\">Experience managing remote/distributed teams and/or prior Product Owner exposure.</span></p></li><li><p><span style=\"color:#121317\">PMI-ACP or PMP certification is advantageous.</span></p></li></ul>","sharing_image":null,"locations_question":"What is your preferred work location?","sharing_description":"About AllShore TalentAllShore Talent is a global leader in remote staffing, providing businesses with highly skilled professionals who work 100% remotely. We specialize in connecting organizations wit","sharing_title":"Project Manager/Scrum Master (100% Remote) (Colombia Only)"}},"education_code":"high_school","close_at":null,"state_name":"Distrito Capital de Bogotá","experience_code":"experienced","options_title":"off","guid":"kc3bf","status":"published","updated_at":"2026-05-12 18:19:04 UTC","min_hours":null,"on_site":false},{"careers_apply_url":"https://allshoretalent.recruitee.com/o/epic-ehr-subject-matter-expert-healthcare-cx-contact-center-transformation/c/new","max_hours_per_week":null,"min_hours_per_week":null,"position":208,"highlight":null,"city":"Any","country_code":"US","hybrid":false,"options_cover_letter":"optional","options_phone":"required","state_code":"CA","sharing_image":null,"country":"United States","location_question_visible":true,"salary":{"max":null,"min":null,"period":null,"currency":null},"options_salutation":"off","locations_question_required":true,"department":"Condado","employment_type_code":"contract","sharing_title":"Epic EHR Subject Matter Expert (Healthcare CX & Contact Center Transformation)","postal_code":null,"slug":"epic-ehr-subject-matter-expert-healthcare-cx-contact-center-transformation","created_at":"2026-04-07 13:34:46 UTC","mailbox_email":"job.3tnmo@allshoretalent.recruitee.com","options_cv":"required","title":"Epic EHR Subject Matter Expert (Healthcare CX & Contact Center Transformation)","requirements":"<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Key Responsibilities</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Act as a strategic advisor on Epic capabilities within a CX and contact center transformation context</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Provide guidance on </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Epic workflows</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, particularly around MyChart and patient engagement tools</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Advise on </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">data flows and integrations</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, including FHIR and Epic App Orchard APIs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Help define how </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">CCaaS and AI platforms</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> can integrate with Epic without compromising compliance or system integrity</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Translate clinical and technical constraints into actionable insights for CX and business stakeholders</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Participate in discovery sessions and contribute to strategic recommendations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Collaborate with cross-functional teams, including CX consultants, engineers, and client stakeholders</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Required Qualifications</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Epic Certification (preferred in one or more of the following):</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Ambulatory</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Cadence</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">MyChart</span></span></p></li></ul></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Proven experience working with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">multi-hospital health systems</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong understanding of Epic from an </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">integration and ecosystem perspective</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> (not just implementation)</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">FHIR, APIs, and healthcare data interoperability</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Ability to operate in </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">client-facing advisory roles</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, translating technical concepts into business insights</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Based in the United States</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Preferred Background</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with or from consulting firms such as </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Nordic Consulting, Optimum Healthcare IT, Stoltenberg Consulting</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or similar</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Prior experience working independently or as a strategic advisor post health system tenure</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Familiarity with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">CCaaS platforms, AI-driven CX tools</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or digital health integrations</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Engagement Details</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Initial engagement focused on </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">discovery and strategy (6–8 weeks)</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Estimated involvement of </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">3–5 working days during early phase</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">High likelihood of </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">extended engagement</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> depending on project scope</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Opportunity for ongoing collaboration across future healthcare clients</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">What Success Looks Like</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Clear alignment between CX strategy and Epic capabilities</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Practical, compliant integration approach for CCaaS and AI tools</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong translation of clinical system constraints into CX opportunities</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Trusted advisory presence with both client stakeholders and internal teams</span></span></p></li></ul>","cover_image":null,"category_code":"consulting","careers_url":"https://allshoretalent.recruitee.com/o/epic-ehr-subject-matter-expert-healthcare-cx-contact-center-transformation","sharing_description":"Engagement Type: Contract, Advisory/ Consultant (Part-time)Duration: 6–8 weeks initial engagement, with strong potential for extensionCommitment: ~3–5 days total during discovery and strategy phaseAbo","location":"Remote job","dynamic_fields":[],"max_hours":null,"description":"<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Engagement Type:</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> Contract, Advisory/ Consultant (Part-time)<br></span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Duration:</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> 6–8 weeks initial engagement, with strong potential for extension<br></span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Commitment:</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> ~3–5 days total during discovery and strategy phase</span></span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About the Engagement</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are supporting a large U.S. health system in a patient experience and contact center transformation initiative across a network of 11 hospitals. This engagement focuses on aligning CX strategy with clinical systems, ensuring seamless integration between contact center platforms, AI solutions, and the healthcare environment.</span></span></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">While our team brings deep expertise in CX and CCaaS, we are seeking an </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Epic Subject Matter Expert</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> to act as a strategic advisor and bridge the gap between customer experience design and clinical/IT realities.</span></span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Role Overview</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This role is not focused on Epic implementation. Instead, you will serve as a </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">translation layer</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> between CX strategy and Epic’s ecosystem, helping guide how external platforms integrate with and leverage Epic data and workflows.</span></span></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">You will provide advisory support on how Epic interacts with patient-facing tools, contact center technologies, and AI platforms, ensuring alignment with compliance and healthcare best practices.</span></span></p>","locations_question":"Where in the U.S are you located?","published_at":"2026-04-07 13:50:09 UTC","remote":true,"tags":[],"locations_question_type":"multiple_choice","locations":[{"id":175757,"name":"North America - USA","state":"California","country":"United States","city":"Any","translations":{"en":{"name":"North America - USA","city":"Any","postal_code":null,"street":null,"note":null}},"country_code":"US","state_code":"CA","postal_code":null,"street":null,"note":null},{"id":238290,"name":"North America - USA - Kansas City, MO","state":"Missouri","country":"United States","city":"Kansas City","translations":{"en":{"name":"North America - USA - Kansas City, MO","city":"Kansas City","postal_code":null,"street":null,"note":null}},"country_code":"US","state_code":"MO","postal_code":null,"street":null,"note":null},{"id":238287,"name":"North America - USA - Salt Lake City","state":"Utah","country":"United States","city":"Salt Lake City","translations":{"en":{"name":"North America - USA - Salt Lake City","city":"Salt Lake City","postal_code":null,"street":null,"note":null}},"country_code":"US","state_code":"UT","postal_code":null,"street":null,"note":null}],"open_questions":[{"id":4049197,"position":1,"options":{},"required":true,"body":"Are you currently Epic certified (Ambulatory, Cadence, MyChart, or similar)?","kind":"boolean","translations":{"en":{"body":"Are you currently Epic certified (Ambulatory, Cadence, MyChart, or similar)?"}},"open_question_options":[]},{"id":4049204,"position":2,"options":{},"required":true,"body":"Have you worked directly with a multi-hospital health system (not a single clinic or small practice)?","kind":"boolean","translations":{"en":{"body":"Have you worked directly with a multi-hospital health system (not a single clinic or small practice)?"}},"open_question_options":[]},{"id":4049205,"position":3,"options":{},"required":true,"body":"Which Epic modules are you certified in or have hands-on experience with?","kind":"string","translations":{"en":{"body":"Which Epic modules are you certified in or have hands-on experience with?"}},"open_question_options":[]},{"id":4049206,"position":4,"options":{},"required":true,"body":"What is your current or most recent role related to Epic?","kind":"string","translations":{"en":{"body":"What is your current or most recent role related to Epic?"}},"open_question_options":[]},{"id":4049207,"position":5,"options":{},"required":true,"body":"In simple terms, how have you seen Epic (including MyChart) interact with patient experience or contact center workflows? Please share a brief example.","kind":"text","translations":{"en":{"body":"In simple terms, how have you seen Epic (including MyChart) interact with patient experience or contact center workflows? Please share a brief example."}},"open_question_options":[]},{"id":4049208,"position":6,"options":{},"required":true,"body":"What is your experience with Epic integrations (e.g., FHIR APIs, App Orchard, or connecting external platforms)? Please describe your level of involvement.","kind":"text","translations":{"en":{"body":"What is your experience with Epic integrations (e.g., FHIR APIs, App Orchard, or connecting external platforms)? Please describe your level of involvement."}},"open_question_options":[]},{"id":4049209,"position":7,"options":{},"required":true,"body":"Earliest date you can start engagement","kind":"date","translations":{"en":{"body":"Earliest date you can start engagement"}},"open_question_options":[]},{"id":4049210,"position":8,"options":{"currency":"USD"},"required":true,"body":"What is your ideal hourly rate? ","kind":"salary","translations":{"en":{"body":"What is your ideal hourly rate? "}},"open_question_options":[]}],"company_name":"Allshore Talent","id":2557012,"options_photo":"off","translations":{"en":{"description":"<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Engagement Type:</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> Contract, Advisory/ Consultant (Part-time)<br></span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Duration:</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> 6–8 weeks initial engagement, with strong potential for extension<br></span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Commitment:</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> ~3–5 days total during discovery and strategy phase</span></span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About the Engagement</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are supporting a large U.S. health system in a patient experience and contact center transformation initiative across a network of 11 hospitals. This engagement focuses on aligning CX strategy with clinical systems, ensuring seamless integration between contact center platforms, AI solutions, and the healthcare environment.</span></span></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">While our team brings deep expertise in CX and CCaaS, we are seeking an </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Epic Subject Matter Expert</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> to act as a strategic advisor and bridge the gap between customer experience design and clinical/IT realities.</span></span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Role Overview</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This role is not focused on Epic implementation. Instead, you will serve as a </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">translation layer</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> between CX strategy and Epic’s ecosystem, helping guide how external platforms integrate with and leverage Epic data and workflows.</span></span></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">You will provide advisory support on how Epic interacts with patient-facing tools, contact center technologies, and AI platforms, ensuring alignment with compliance and healthcare best practices.</span></span></p>","title":"Epic EHR Subject Matter Expert (Healthcare CX & Contact Center Transformation)","highlight":null,"requirements":"<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Key Responsibilities</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Act as a strategic advisor on Epic capabilities within a CX and contact center transformation context</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Provide guidance on </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Epic workflows</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, particularly around MyChart and patient engagement tools</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Advise on </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">data flows and integrations</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, including FHIR and Epic App Orchard APIs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Help define how </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">CCaaS and AI platforms</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> can integrate with Epic without compromising compliance or system integrity</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Translate clinical and technical constraints into actionable insights for CX and business stakeholders</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Participate in discovery sessions and contribute to strategic recommendations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Collaborate with cross-functional teams, including CX consultants, engineers, and client stakeholders</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Required Qualifications</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Epic Certification (preferred in one or more of the following):</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Ambulatory</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Cadence</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">MyChart</span></span></p></li></ul></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Proven experience working with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">multi-hospital health systems</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong understanding of Epic from an </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">integration and ecosystem perspective</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> (not just implementation)</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">FHIR, APIs, and healthcare data interoperability</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Ability to operate in </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">client-facing advisory roles</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, translating technical concepts into business insights</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Based in the United States</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Preferred Background</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with or from consulting firms such as </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Nordic Consulting, Optimum Healthcare IT, Stoltenberg Consulting</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or similar</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Prior experience working independently or as a strategic advisor post health system tenure</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Familiarity with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">CCaaS platforms, AI-driven CX tools</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or digital health integrations</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Engagement Details</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Initial engagement focused on </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">discovery and strategy (6–8 weeks)</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Estimated involvement of </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">3–5 working days during early phase</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">High likelihood of </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">extended engagement</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> depending on project scope</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Opportunity for ongoing collaboration across future healthcare clients</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">What Success Looks Like</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Clear alignment between CX strategy and Epic capabilities</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Practical, compliant integration approach for CCaaS and AI tools</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong translation of clinical system constraints into CX opportunities</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Trusted advisory presence with both client stakeholders and internal teams</span></span></p></li></ul>","sharing_image":null,"locations_question":"Where in the U.S are you located?","sharing_description":"Engagement Type: Contract, Advisory/ Consultant (Part-time)Duration: 6–8 weeks initial engagement, with strong potential for extensionCommitment: ~3–5 days total during discovery and strategy phaseAbo","sharing_title":"Epic EHR Subject Matter Expert (Healthcare CX & Contact Center Transformation)"}},"education_code":"certification","close_at":null,"state_name":"California","experience_code":"experienced","options_title":"off","guid":"3tnmo","status":"published","updated_at":"2026-04-07 13:50:09 UTC","min_hours":null,"on_site":false}]}