Junior Project Coordinator (100% Remote) (Pakistan & Philippines Only)

About Condado

Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term growth. We partner with leading CCaaS and CX technology vendors (e.g. NICE CXone, Genesys Cloud, Five9, Zoom Contact Center, and emerging AI providers) to deliver end-to-end solutions – from upfront advisory and vendor selection through implementation, integration with CRM/back-end systems, and ongoing managed support. We operate as a “super integrator,” combining the advisory insight of a technology agent with deep technical implementation capabilities.

With Condado’s vendor-agnostic approach and focus on innovation, we enable clients to reimagine their customer interactions – integrating voice, chat, social, and AI-driven channels into one intelligent platform. Our team’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) strategy.

We are looking for passionate experts to join our team and help our clients transform their customer experience through next-generation contact center solutions.

Role Overview
We are looking for a Junior Project Coordinator to assist in tracking and managing ongoing IT and implementation activities. While this is not a full project management role, the candidate should have enough experience to “speak the language” of project management and ensure that key administrative and coordination tasks are completed. This role focuses on intake, tracking resources, monitoring deliverables, and ensuring documentation is in place.

Key Responsibilities

• Track implementation activities, including assignments, resource allocation, and deadlines.

• Serve as a point of contact to confirm project requirements, signed documents, and pending approvals.

• Maintain project tracking tools and dashboards, ensuring accuracy and completeness.

• Coordinate intake of new work and ensure tasks are properly logged and assigned.

• Provide status updates on deliverables and highlight any risks or delays to leadership.

• Assist in preparing reports, documentation, and follow-ups for ongoing initiatives.

Qualifications

• 2–3 years of experience in a project coordination, administrative, or operations role.

• Strong organizational and documentation skills with attention to detail.

• Familiarity with project management concepts and tools (e.g., MS Project, Jira, Asana, ClickUp, or similar).

• Excellent communication skills, able to follow up with multiple stakeholders and track dependencies.

• Ability to manage multiple tasks simultaneously and meet deadlines.

Preferred

• Experience supporting IT or technical project environments.

• Familiarity with resource tracking and project intake processes.