Senior Talkdesk Administrator (100% Remote)

About AllShore Talent

AllShore Talent is a leading remote staffing company that connects businesses with top-tier professionals working 100% remotely worldwide. The company specializes in IT and software development, design, administrative support, digital marketing, and other business functions, helping organizations scale their teams with highly skilled global talent.

About The Role

We are looking for a Senior Talkdesk Administrator to manage, optimize, and troubleshoot our Talkdesk environment, with a strong focus on its integration with HubSpot.

This role is critical in ensuring seamless communication workflows, accurate data synchronization, and overall system reliability for our customer-facing teams.

What You’ll Be Doing

• Manage and maintain Talkdesk configurations, integrations, and system performance

• Troubleshoot Talkdesk ↔ HubSpot integration issues, including OAuth authorization failures and token management

• Ensure accurate call logging, data syncing, and activity tracking between systems

• Diagnose and resolve issues with call recordings not attaching or syncing properly

• Support and stabilize embedded dialer functionality and resolve WebRTC/browser-related issues

• Fix click-to-call inconsistencies and ensure proper calling provider configurations

• Identify and prevent duplicate activities caused by workflows or system conflicts

• Monitor system health, API limits, and retry behaviors to ensure platform stability

• Collaborate with internal teams to optimize workflows and improve overall efficiency

What We’re Looking For

• Proven experience administering Talkdesk in a production environment

• Strong experience working with HubSpot integrations and APIs

• Solid understanding of OAuth, webhooks, and system integrations

• Experience troubleshooting VoIP/WebRTC and browser-based dialers (Chrome/Edge)

• Strong problem-solving skills with the ability to work independently

• Excellent attention to detail and system debugging capabilities

Nice to Have

• Experience with CRM workflow automation and optimization in HubSpot

• Familiarity with API rate limits, retry logic, and integration monitoring

• Experience working in fast-paced, remote environments

Project Scope

• Immediate focus on stabilizing and optimizing the Talkdesk ↔ HubSpot integration

• Ongoing responsibility for maintaining system performance and scaling improvements

• Opportunity to expand into broader contact center and CRM optimization initiatives

Engagement Flexibilty

We’re open to different types of engagement depending on availability and fit. This could look like a consultant supporting us on a weekly basis, providing both strategic guidance and hands-on troubleshooting, or someone more embedded with the team in a full-time capacity, taking ownership of stabilizing and optimizing the integration end-to-end.