Zoom CX Consultant (India & Philippines ONLY) (100% Remote)

About Condado

Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations. Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.

Role Overview

Condado is looking for a Zoom CX Consultant to support client implementations and ongoing delivery work for Zoom Contact Center. This role is more functional and client facing than a pure engineering position and focuses on understanding business requirements, configuring the platform accordingly, and guiding clients through adoption.

You will act as a bridge between client stakeholders and Condado’s technical delivery team, ensuring Zoom CX solutions align with operational goals and user expectations.

Key Responsibilities

• Work with clients to understand contact center requirements and operational goals

• Translate business needs into Zoom Contact Center configurations

• Configure queues, routing logic, IVRs, and agent workflows in Zoom CX

• Advise clients on best practices for agent experience and CX operations

• Support user onboarding, training, and adoption activities

• Participate in go live planning and post launch support

• Collaborate with platform engineers on integrations and advanced configurations

• Document requirements, configurations, and process changes

Required Qualifications

• Two to three years of experience working with Zoom Contact Center or Zoom Phone in a CX context

• Strong understanding of contact center operations and agent workflows

• Experience working in a client facing or consulting role

• Ability to translate business requirements into platform configurations

• Strong communication, facilitation, and documentation skills

• Comfortable working with US based clients in a remote environment

Preferred Qualifications

• Experience with other CCaaS platforms such as Five9, NICE CXone, or AWS Connect

• Exposure to CRM systems and CX analytics or reporting tools

• Experience supporting implementations or change management efforts

• English proficiency required.

Budget
$2,000 to $3,000 USD per month, depending on experience and location. Final compensation will be determined by the team based on the candidate’s skills, experience, and overall fit. Candidates should be comfortable with the minimum budget range outlined for this role. This is a contractor’s role.